![]() ![]() ![]() ![]() Present value-oriented quarterly business reviews with assigned customer accounts, both remote and in person. Manages all aspects of service delivery to achieve both short- and long- term operational and administrative objectives within assigned accounts.ĭevelop and maintain schedules as required to support project loading, ensuring project flow and schedules meet the expectations of the customer and/or contract.Ĭradle to crave follow through on resolution for all emergency service calls for assigned accounts.Įstablish and manage account key performance indicators (kpi’s) to ensure vertiv meets contractual performance metrics. The client delivery manager (customer success manager) is the point of contact operationally and administratively for each customer assignedThe client delivery manager (customer success manager) interfaces daily with the customers and internal stakeholdersThe client delivery manager (customer success manager) maintains tight control over project schedules, risks, scope of work and budget ensures that operational teams and subcontractors have a clear understanding of client requirementsFunctions as a customer advocate and interfaces with internal company departments.
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